I usually keep ranting about my ISP because [a] I deserve to [b] They suck ass [c] They have pathetic service [d] They have awful uptimes.
Well, all of the above still stand true but for the past 5 days, I have had almost an uncapped (or maybe a 2-5MBit) upload connection. Max speed so far? Try 462 KB/s. Yes KiloBytes, not KiloBits. I’m as shocked as you are! This isn’t a one time spike. My connection has almost died and come back a million times. It still randomly dies. Yet I get uncapped uploads.
What about the download speed? Well on a 64kbps line, I would expect 7.5~8 KB/s but for the past 8 months, I’ve had only about 5~5.5 KB/s and the tech support even tried to pass that off as normal (until I told them who I was and I knew how the connections worked..). The current status is that when this crazy upload speed bonanza started off, my download speed came back to 7.5~8 KB/s but now its down to 6~6.5 KB/s. May be the decrease is because its also uploading at 30+ KB/s simultaneously where as the 7.5~8 KB/s was clocked on a line which wasn’t uploading.
This did start off as a 8 KB/s down + 8 KB/s up thing which felt nice. Now it just seems crazy. Needless to say that my ratios which were already through the roof are improving (not that I needed it :P). I just wish that the same would happen to my download cap and that they don’t have a bandwidth cap for the month
Overall, I do hate Exatt. I know that I’m using a pretty powerful word but I’ve earned it over 3 and a half years of shitty service. Everything that can go wrong, has gone wrong with them. Changing plans without notification, adding bandwidth caps without notification, changing prices without notification, substandard service plans and even lower speeds (128k line costing 1K INR; 64k line working at 40k). And this is just the tip of the iceberg. When you need your internet the most like for an important email, project submission or research work you can be sure its not working and even if it is, it will have 40% packet loss. Waiting 10 minutes for a page to load is unacceptable. Having to wait 3 days for them to start your connection when a cable has broken near your house and you stay 40 feet from their office is equally unacceptable, if not more so. I wouldn’t wish this on my worst enemy. I just hope I can change ISPs soon. So in case any random Google user comes across this, you know you should not, under any circumstance, opt for Exatt. This whole upload thing was seriously one time.
Tags: exatt, internet